SA

Work Queue

Accounts requiring operator intervention based on active service telemetry rules.

Needs attention (3)

CustomerReasonSinceAccount stateCase ownerAction

Nguyen Van A

n•••••a@gmail.com

09:12
Support QueueOpen customer

Nguyen Van A

n•••••a@gmail.com

Yesterday
BillingOpen customer

Le Van C

l•••••c@company.vn

2 days ago
Agent LinhOpen customer
Online ratio (24 h)98.4%

Target: ≥ 98% uptime

App versions distribution2,194 active
v1.5.0 (Latest)74%
v1.4.221%
v1.3.9 (Stale)5%
Alert feedback (7 days)REAL vs NOT REAL
Real (91%) False (9%)